Frequently Asked Questions

Our lab has never purchased refurbished equipment.  What’s the benefit?  Is a warranty included?

Purchasing refurbished equipment is a cost-effective way to maintain your lab production. Refurbished equipment can save you 40-60% over the cost of new equipment.  All of our used instruments are completely refurbished to manufacturer’s standards and will come with a  full six months warranty on parts and labor.  IMEB’s quality equipment will give you many years of trouble-free service. 

How can I request a quote for equipment? 

Simply log on to our website and create an account (see upper right corner).  It’s fast, easy and free!  Then select the items you are interested in and “add to quote”.  When finished, then select “Submit”.  You can then view your quote on line!  Your regional sales rep will contact you to answer any questions. 

Once I place an order for equipment, when can I expect delivery? 

Depending on the availability and the size of your order, please allow 3-6 weeks for delivery. 

How do I pay for my purchases? 

Equipment purchases require a 50% deposit which should be sent as soon possible so we can begin working on your equipment. The balance is due on delivery unless you’ve made other arrangements.   
Lab supplies may be purchased by: calling your sales rep; or faxing your order to 760-761-0859; or you can place the order online (credit card required unless you have an established credit account with IMEB, Inc.) 

How do I establish a credit account with IMEB, Inc.? 

Complete our credit application online.

Please furnish credit references and allow 10-14 business days for approval.

I noticed on my credit card purchase that there are 2 charges on my account relating to the same order. Why is that?  

This will happen very occasionally if there is an error in the shipping charges/estimate.  While we strive to have the most accurate information available at the time of the order we need to make some adjustments from time to time.  Please call our Customer Service Dept. if you have any concerns.