Policies and Information
Ordering with IMEB is easy. If you have any questions, our friendly customer service representatives will guide you.
ORDERING PROCEDURES
Use the catalog number, specify size and/or unit of measure, a brief description of the item, quantity desired, and any special color choices pertinent to the item. You can place your order in the following ways:
MAIL TO:
170 Vallecitos De Oro
San Marcos, CA 92069
FAX TO:
(760) 761-0859
PHONE TO:
(800) 543-8496
or
(760) 761-0836
SHIPPING PROCEDURES
When specific shipping instructions are lacking, the method of shipment employed will be based on the nature of the material, the destination, and the size and weight of the package. Air shipments, at an additional charge, will be made upon request, except for hazardous chemicals banned from air shipment by DOT regulations.
Your order will be shipped FOB San Marcos, CA. In case of damage or loss in transit, immediately upon receipt of your shipment carefully unpack it and inspect it for shortages and damages. DO NOT ACCEPT A DAMAGED SHIPMENT. If you must accept a damaged shipment let the carrier’s driver add a “damaged notation” to your delivery receipt. You must call our office within 24 hours of delivery of damaged goods.
TERMS AND CONDITIONS
Terms are Net 30 for established customers who have processed credit information and have been assigned an IMEB, INC. Customer ID number. We also accept credit card payments with Visa and MasterCard. A minimum order of fifty dollars ($50.00) is enforced for any purchase.
RETURN AUTHORIZATION NUMBER REQUIRED
If for any reason goods must be returned, you must contact the main office for a return authorization number. Overages or shortages of products should be reported within 10 days of the arrival of the order. If goods are returned without a number, IMEB will be unable to issue credit to your account. Returns are subject to a 20% restocking charge and all shipping charges, but enforcement of this charge will depend on the particular circumstances necessitating the return.
GENERAL INFORMATION
There are no warranties either expressed or implied, which extend beyond the description of the items as contained in this catalog. All of our chemicals are offered for research and investigational purposes only and are not intended for food, drug, cosmetic, or household use. IMEB, INC. is required by O.S.H.A to send the Safety Data Sheets with the initial order. If you do not receive an SDS please contact (800) 543-8496 Ext. 108.
